Unfortunately, LT recognizes every text as English, as we have an English sentence in our email signature. Is there any possibility to add a setting, that the signature is not being recognized for the language detection?
We are using Freshdesk and the Google Chrome Extension of LT.
Thanks a lot for your help!
Best regards ,
Hi Julian, there’s no setting, but if you use
-- (minus, minus, space) to separate the signature from the email body, LT should ignore the signature. If that doesn’t help, could you send a screenshot and also let us know what email client you use?
Thanks so much for your quick help!
Attached you can find two screenshots, unfortunately the "-- " does not work, am I missing something here maybe?
We are using Freshdesk, a ticketing tool for Customer Support.
Best regards Julian
Thanks for the screenshots. I can actually reproduce this, and I have opened a ticket for our developers.
I think we have found the solution. The issue should be solved with the next updates in a few days or maybe next week. Thanks again for letting us know about the issue.
Thanks a lot for your help!!