How to exclude email signature from language detection?

1

Hi all,

Unfortunately, LT recognizes every text as English, as we have an English sentence in our email signature. Is there any possibility to add a setting, that the signature is not being recognized for the language detection?

We are using Freshdesk and the Google Chrome Extension of LT.

Thanks a lot for your help!
Best regards ,
Julian

2

Hi Julian, there’s no setting, but if you use -- (minus, minus, space) to separate the signature from the email body, LT should ignore the signature. If that doesn’t help, could you send a screenshot and also let us know what email client you use?

3

Hi Daniel,

Thanks so much for your quick help!

Attached you can find two screenshots, unfortunately the "-- " does not work, am I missing something here maybe?
We are using Freshdesk, a ticketing tool for Customer Support.

Best regards Julian

Bildschirmfoto 2023-11-20 um 15.04.02
Bildschirmfoto 2023-11-20 um 15.04.021047×413 51 KB

4

Bildschirmfoto 2023-11-20 um 15.07.17
Bildschirmfoto 2023-11-20 um 15.07.171047×413 18.8 KB

Screenshot 2 ("-- ")

5

Thanks for the screenshots. I can actually reproduce this, and I have opened a ticket for our developers.

1 Like
6

I think we have found the solution. The issue should be solved with the next updates in a few days or maybe next week. Thanks again for letting us know about the issue.

7

Thanks a lot for your help!!